The first conflict management and defence program that was subsidized by the european governement. The program was 3 days in which we delivered conflict management, breakaway drills and reasonable force. The program was designed for lone workers and workplace violence. The students came onto the course of all ages and of which most had not completed any form of Self Defence or Conflict Management previously. The package was bespoke in that we conducted the course in two segments to allow the students to work between training sessions. All the students gained the recognised weapons awareness qualification and corporate defence certificate.